Special Order items

Special order status items have been introduced to help keep you, the customer, informed.

Perhaps in time we will be in a position to stock all items physically in our store, this was in-fact the original plan. Unfortunately however, that proved incredibly restrictive and we felt that in order to offer our customers the full package we would need to come up with an honest way to show you all of the available products, even when they are not readily available at the drop of a hat here in the UK.

What are 'Special Order' items?

As we continue to expand our stock several supplier parts may not yet be physically sat on our shelves. This doesn’t mean that they're unavailable however. Rather than not placing these products in the store, we have decided to apply a ‘Special Order’ status to them instead.

How will a 'Special Order' item affect my order?

Typically speaking, special orders generally take around 2 to 3 weeks to arrive with you and in some cases, are non-refundable.

Rarely but occasionally certain products might take as long as 12 to 14 weeks to arrive. These cases are however extreme and apply predominantly to custom items that need to be manufactured to order. At other times, it may be that said product is manufactured and located in a country far away (such as Japan) and so shipping it to us is the only feasible way to get it here as air freight often becomes economically unviable. (Though for those of you more interested in time than money it obviously remains available as an option, please contact us for quotes if you're interested.).

What else do I need to know?

If you see something that interests you and would like some additional information on that specific product please contact us.